Cancelling an Order

• You can cancel an order for a full refund at any time before it ships. Email us with your order number as soon as possible.
• Once an order has shipped it can no longer be cancelled, but eligible items can be returned as described below.
• We may cancel an order, for example if an item is out of stock or cannot be delivered to your address. If we do, you will receive a full refund.

Damaged, Defective, Wrong, or Missing Items

If an item arrives damaged, defective, expired, or different from what you ordered, or if an item is missing, contact us within 7 days of delivery with your order number and photos of the item and packaging. After we confirm the problem, we will send a replacement or give you a full refund for the affected items, including any shipping charges for them. You will not need to pay to return such items, and for food items we usually do not need them back.

Returns

Groceries and food items

For health and safety reasons, groceries and other food items cannot be returned once delivered unless they are damaged, defective, expired, or not what you ordered (see above).

Other products (for example home & kitchen items and clothing)

• You may return eligible items within 14 days of delivery if they are unused, unwashed, and in their original packaging with tags attached.
• To start a return, email us with your order number and the items you want to return. We will reply with return instructions. Items sent back without contacting us first may not be accepted.
• Unless the return is because of our error, you are responsible for return shipping costs, and original shipping charges are not refunded.
• Items marked as final sale or clearance cannot be returned.

Group Bookings

• If a group booking is cancelled, or does not reach its goal by its deadline and is not fulfilled, every participant who paid receives a full refund.
• You may withdraw from a group booking and receive a full refund before its deadline, as long as the group order has not yet been placed.
• Once the group order has been placed, it cannot be cancelled. Damaged, defective, wrong, or missing items are handled as described above.

How Refunds Are Paid

• Approved refunds are issued to your original payment method through our payment provider (Stripe or Razorpay). We cannot refund to a different card or account.
• We process refunds within 5 business days of approving them, or of receiving and inspecting a returned item. Your bank or card issuer may take an additional 5 to 10 business days to show the refund on your statement.
• We will email you when your refund has been issued.
• If you have not received a refund after this time, first check with your bank or card issuer, then contact us.

Services, Events, Classifieds, and Deals by Others

Many listings on ApnaAmerica, including services, business listings, events, classifieds, travel buddy posts, and deals, are offered by independent providers, not by Apna America. Any payment you make to those providers, and any refund, is between you and the provider, under their own terms. We encourage you to confirm a provider's refund terms before paying. If you have a problem with a listing, please let us know so we can review it.

Contact Us

For cancellations, returns, or refund questions, contact Apna America, LLC with your order number:

• Email: info@apnaamerica.com
• Phone: +1 (612) 208-9458

We may update this policy from time to time. Changes apply to orders placed after the new effective date.